GENERAL TERMS OF ELECTRONIC STORE

www.zakafeto.com

Please read these Terms and Conditions carefully before using this website. If you use this website, you are deemed to accept and agree to the stated General Terms and Conditions. If you DO NOT ACCEPT these terms, do not use this website!

Date of update: 13.01.2020

  1. I. SUBJECT

Art. 1 (1) These General Terms and Conditions govern the relationship between the users of the electronic (Internet) pages and services located on the domain www.zakafeto.com and its subdomains (referred to as “Site”, “Website”, “Website” for short) and are valid for customers, natural persons (for short “You”, “Buyer”, “Customer”, “User”) who access the Website.

(2) For customers, legal entities (referred to as “Merchant Customer” for short), using the services and products offered on the Site, the General Terms and Conditions are informative, as the terms of the contracts concluded with commercial companies are negotiated individually with the seller.

(3) These General Terms and Conditions do not apply in cases where, as a customer or merchant customer, you have entered into a contract for renting coffee machines through the Site. In these cases, a separate rental agreement concluded between the parties and these General Terms and Conditions apply, in case the rental agreement refers to the Terms.

Art. 2 You agree to comply with all provisions of these Terms and Conditions when using the Site.

  1. II. SELLER DATA

Art. 3 “Bulgaria Coffee Services” Ltd., EIK 102884140, with registered office and management address: Burgas, str. “Ivan Bogorov” No 20, in. D, par. 7, app. 19, represented by Ivan Angelov (for brevity below “Merchant”, “Seller”, “Site”, “We”), administers and manages the site www.zakafeto.com an online store offering the conclusion of a purchase and sale contract remotely under these General Terms and Conditions.

Art. 4 You can contact “Bulgaria Coffee Services” OOD in the following way:

(1) by phone: +359 889406010 or +359(0)24830654

(2)email office@zakafeto.com;

-(3) by letter to the address: city of Sofia, g.k. “Polygona”, bl. 43, entrance 1, office 3

(4) through the contact form on the Site;

III. DEFINITIONS

Art. 5 (1) “Customer” / “User ” – any natural person who uses the Site in any way, including by browsing it and or purchasing a product or service through an order on the Site.

(2) “Customer – merchant” – any legal entity or other legal entity that uses the Site in any way, including by viewing it and or purchasing a product through an order on the Site.

(3) “Merchant “/ “Seller” is “Bulgaria Coffee Services”.

Art. 6 “Account” / “Profile” – a section of the Site, formed by an email address and a password, which allows the Client to use the services of the Site, in cases where an account is required for their use.

Art. 7 “Site” – means a website located at the following web address: www.zakafeto.com

IV. GENERAL PROVISIONS

Art. 8 The general conditions of “Bulgaria Coffee Services” Ltd. are mandatory for all users and customers of the Site.

(1) Any use of the Site means that you have carefully read the General Terms and Conditions and have agreed to abide by them unconditionally.

(2) The general conditions can be changed unilaterally by “Bulgaria Coffee Services” OOD at any time by updating them. These changes are effective immediately and are binding on all customers and users of the Site.

(3)Bulgaria Coffee Services” Ltd. has the right to make changes to the terms of use at any time at its own discretion or if they are imposed by virtue of an effective legal act.

(4) In any case of a change to the General Terms and Conditions, “Bulgaria Coffee Services” Ltd. informs its customers and users about this by publishing the changes on the Site. In this sense, you as users have an obligation to check for possible changes to the general terms and conditions of the website each time you use it.

(5) If any of the provisions of these General Terms of Use of the Site prove to be invalid or unenforceable, regardless of the reason for this, this does not entail the invalidity or unenforceability of the remaining provisions.

Art. 9″Bulgaria Coffee Services” OOD makes serious efforts to maintain the accuracy of the information presented on the Site. However, taking into account possible technical errors or omissions in this information, Bulgaria Cofi Services Ltd. specifies that the images of the products are illustrative and indicative, respectively the delivered products may differ from the images.

Art. 10 The characteristics or prices of the products described on the Site may be changed at any time. Due to technical reasons, it is possible that they contain errors, for which “Bulgaria Coffee Services” OOD apologizes in advance to its users and customers.

Art. 11 All goods, including those on promotion / discount, are sold and delivered while supplies last, even if this is not explicitly stated on the Site.

Art. 12 The site may contain links to other sites. The website is not responsible for the privacy policy of websites it does not administer, as well as for other information contained therein.

V. CONCLUSION OF CONTRACT

Извършване на поръчка

Art. 13 (1) The user declares his desire to order/purchase goods/services through the Site by placing an order electronically, and this is possible with or without a profile registered on the Site.

(2) The user has the right, if he has reached the age of 18, to order all goods and services indicated on the Site, unless they are not available and only if according to the law the user is able to enter into binding contracts.

(3) When placing the order, the User has the right to choose the type, brand and model of the goods and their quantity, according to the options offered on the Site. The system may require you to select other features (e.g. colour) if the products/services selected are in different variations.

(4) After you have selected the products/services you want from the website, as well as their quantity, you should click on the “Order” button.

(5) Before completing the order, you will be given the opportunity to choose the payment method and delivery conditions.

Order confirmation

Art. 14 (1) The site will send a notification to the user to register the Order in his system, which does not mean acceptance, confirmation or commitment to its execution, but only a confirmation of the order received. This notification also contains information under Art. 47, para. 1 of the Consumer Protection Act, respectively an extract from the present General Terms and Conditions, as well as an extract from the order placed by you.

(2) The notification of acceptance and undertaking to fulfill the order is carried out by a courier when the goods have already been delivered to him by the seller. In this case, the courier acts on behalf of “Bulgaria Coffee ServicesOOD. At its discretion, the merchant may notify the user by e-mail or by calling.

(3) Until the notification under para. 2 The seller has the right not to deliver part or all of the goods or not to perform part or all of the services of the order for various objective reasons, including but not limited to the exhaustion of their stock. In all cases, the Site notifies the Customer of this by e-mail or by telephone. In this case, the sole responsibility of the seller is to return any previously received price of the goods or services.

Entry into force of the contract

Art. 15 (1) The distance sales contract between the Seller and the Customer is considered concluded at the moment the Customer receives notification from the courier that the goods are ready for delivery to the address specified by the Customer. In cases where the Seller has chosen to notify the Customer, the contract is considered concluded from the moment of receipt by his e-mail and/or by SMS sent to his phone of a notification that the Goods from the Order are ready to be sent or the Service can be provided.

(2) The sales contract concluded between the Customer and the Seller consists of these General Terms and Conditions and any additional agreements between the Seller and the Buyer.

VI. ONLINE SALES POLICY

Art. 16 Access to the Site for the purpose of order registration is allowed to any customer. If desired, the Customer can register on the Site.

(1) The Site reserves the right, at its discretion, to limit the access of any customer until the order is completed and/or to any of the possible payment methods, if it considers that this would be detrimental to the Site or the Seller in any way is a way. In this situation, the Customer’s only right is to contact the “Customer Relations” department of the Site via the contact form or the coordinates specified in Section II of these General Terms and Conditions in order to be informed about the reasons that led to the application of the specified above measures. The site is not responsible for any damages that the customer has suffered or may suffer as a result of this decision, regardless of its correctness or validity.

(2) The customer has the right to publish opinions about goods and/or services, as well as to contact the Site at the addresses specified in the “Contacts” section. Comments or messages that contain profanity or inappropriate language will be removed from the Site or ignored.

(3) Communication with the Seller can be carried out by contacting him directly, at the addresses specified in section II of these General Terms and Conditions, as well as at the addresses in the “Contacts” section.

Art. 17 The Site may publish advertising or promotional information about the goods and/or services and/or about the promotions it offers on the Site for a certain period of time.

Art. 18 All prices of goods and/or services on the Site are final, they are announced in BGN (BGN) including VAT and all other taxes or fees required by law.

Art. 19 In the case of online payments or payments by bank transfer, the seller does not bear any responsibility for any costs in connection with fees, commissions or other additional payments made by the buyer or his bank on the occasion of the transaction itself, as well as in cases of currency exchange, applied by the bank that issued the client’s card in cases where the currency is different from BGN.

Art. 20 Card payment to the Site is accepted as an international payment by the banks in Bulgaria and according to their rules for working with cards and card payments for such type of transactions, some banks charge additional fees. The costs associated with such payments are solely for the buyer’s account. Therefore, the Site recommends its customers to check with their bank about possible additional fees that could be charged to them for online or bank payments for products sold by the Site.

Art. 21 All images placed on the platform have the sole purpose of creating a certain idea of the type of product/service offered, and not to represent it accurately. Accordingly, it is possible that some of the images of the goods or services on the platform (static/dynamic images/multimedia presentations, etc.) may not correspond to the appearance of the respective goods or may create a wrong impression of the service offered. Seller shall not be liable for such discrepancies.

Art. 22 The customer undertakes and is responsible for ensuring that all data provided to the Site in connection with the order are true, complete and accurate as of the date the order is sent.

Art. 23 By sending the order, the Customer allows “Bulgaria Coffee Services” OOD to contact him in any possible way, when this is necessary in connection with the order placed or the concluded Agreement.

Art. 24 The seller has the right to refuse to fulfill (cancel) the order made by the customer / user, for which he should notify the customer / user.

Art. 25 The cancellation of the order does not entail any responsibility or subsequent obligation of any of the parties towards the other in connection with it, and accordingly none of them has the right to seek compensation from the other for its cancellation in the following cases:

  • non-acceptance by the client’s / user’s issuing bank of the transaction during
  • online payment; execution of the monetary transaction, which does not result in
  • the receipt of funds to the seller’s account during online payments; the data provided by the client / user in the Platform is incomplete and/ or wrong.

VII. RIGHT OF REFUSAL

Period of right of withdrawal

Art. 26 (1) Within 14 /fourteen days/ of the conclusion of the contract, when a service is ordered, respectively within a 14-day /fourteen day/ period of receiving the goods – when ordering goods, the Customer has the right to notify the Seller that he is canceling the order of the goods/services from the Site, without indicating a reason or motive for this and without owing penalties or other compensation to the Seller, except for the costs of returning the goods (when ordering goods), when the return of the goods at the customer’s request is by postal an operator other than “Bulgarian Post”. The Customer, who has requested a service from the Site, undertakes to pay the Seller and the corresponding amount for the service, in proportion to the performance up to the time of the refusal, in case he stated during the order that he wishes the performance of the service to begin immediately after the order. The Customer/User also owes the Seller compensation in cases where, upon exercise of the right of refusal, he has returned a product ordered from the Site that is damaged and the damage is not due to the normal testing of the product.

(2) The deadline for refusing an order, when the same contains many goods delivered on different days, is 14 days, counted from the date on which the Buyer or a third party indicated by him takes possession of (receives) the last goods from the order;

(3) The term for refusal of an order that consists of multiple lots or parts is 14 days, counted from the date on which the Buyer or a third party indicated by him takes possession of the last lot or part;

(4) The deadline for refusing a subscription order, with which goods are regularly delivered for a certain period (for example, a subscription to receive a product every month) is 14 days, counting from the date on which the Buyer or a third party indicated by him, enters into possession of the first commodity;

(5) The right of refusal does not apply to the cases specified in Art. 31, as well as when any of the conditions specified in Art. 29 of these General Terms and Conditions.

Notification of rejection

Art. 27 (1) The notification by the Customer that he is renouncing the contract should be made within the period under para. 1, in any of the following ways:

  • by calling the Seller’s contact numbers
  • ;

  • by email to the Seller’s email address in free text;
  • by a letter with a return receipt to the Seller’s address in free text
  • ;

  • by filling in and sending to the Seller a Standard Cancellation Form according to the model specified above down;

(2) The customer may, but is not obliged to, use the Standard Waiver Form as follows:

To “Bulgaria Coffee Services“, EIK 102884140, with registered office and management address: Burgas, str. “Ivan Bogorov” No 20, in. D, par. 7, app. 19, represented by Ivan Angelov, e-mail: office@zakafeto.com, phone +359 889406010 or +359(0)24830654

Address for sending the form. Sofia, g.k. “43, entrance. 1, office 3

`STANDARDFORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

I hereby give notice that I withdraw from the contract I have entered into for the purchase of the following goods/services:

Article ID:………………………………………/product-type/article-number/

The goods have been ordered at ……………………….. /indicate thedate of order/

Goods have been received at ………………………. /date of delivery is indicated/

The goods were ordered from……………………… /three customer names/

/……………………………………………/client-address/

E-mail and phone number:………………………..

I wish to be refunded the amount I paid for the goods and their delivery by bank transfer / other means, with the following details:

  • IBAN: ………………………………………………….
  • At the bank: ……………………………………………
  • Holder:………………………………………………..
  • Other: …………………………………………………………………

…………………………………………….. …./date/

………………………………………………………………../customer-signature/

Sign only if submitting this form on paper.

Return of the goods

Art. 28 (1) In the event of cancellation of an order of goods from the Site, the Customer shall, within 14 days of being notified that the order is cancelled, return the product together with the “Bulgaria Cofi Services Ltd. invoice and or receipt issued by the Seller or the courier who delivered the goods to the address specified in Article 4 of these General Terms and Conditions.

(2) When returning the product, the Customer must indicate to the postal operator that they would like the “Goods Inspection” service from the recipient, as our department checks on the condition of the goods before accepting them back.

(3) The return of the goods shall be at the expense of the Customer, in case he does not return the same through “Bulgarian Post”, but prefers another courier service.

Grounds for refusal

Art. 29 The right of withdrawal will only be honoured by Bulgaria Cofi Services Ltd. if, in addition to complying with the cancellation and return period, the actual return of the product, together with the receipt and or invoice for the sale and bearing the cost of the return, The buyer ensures that the product(s) is/are returned in their original packaging, there are no signs of use on the product(s), the product(s) or packaging is/are not more than usually damaged, soiled, etc. and labels have not been removed.

Refund of amount paid

Art. 30 (1) The Site undertakes to refund the price paid under the contract concluded remotely, from which the Customer has withdrawn, within 14 (fourteen) days from the date on which the latter has returned the relevant Product or from the date of provision of proof of return by the Customer, whichever is earlier. In case of exercising the right of withdrawal from the order of services, the deadline for the return of the amounts paid by the Customer is 14 /fourteen/ days from the date of notification of the Seller of the right of withdrawal.

(2) The amount recoverable under par. 1 shall include the price paid by the Customer for the goods and for their first delivery.

(3) The Seller shall be entitled to deduct from the value prior to return an appropriate amount for the reduced value of the Product if, after return, deterioration/damage to the same not due to normal testing is found. The same shall apply if the commercial packaging is damaged beyond the normal way of testing the product and opening the packaging.

(4) The Seller shall also be entitled to a deduction from the value if the Customer has exercised a right of withdrawal from a service at a time when its performance has commenced and the Customer has agreed at the time of the order that performance of the service shall commence before the expiry of the right of withdrawal.

(5) The amount will be refunded as follows without any additional cost to the Customer, unless the servicing bank requires any fees:

  • Payments made by bank transfer, debit or credit card – to a bank account provided by the Customer or by refunding the amount to the account from which the payment was made;
  • Payments made by cash on delivery or otherwise – to a bank account additionally provided by the Customer;
  • Payments on consumer loans – after the termination of the consumer loan contract and recalculation of loan repayments – most often to the bank account from which the amounts for the loan repayments were received or in another way determined by the bank that granted the loan.

Goods/services for which the customer has no right of withdrawal

Art. 31 The Customer shall not be entitled to withdraw from the concluded contract in the following cases:

  • for the provision of services where the service has been provided in full and performance has commenced with the customer’s express prior consent and acknowledgement that he knows he will lose his right of withdrawal once the contract has been fully performed by the seller;
  • in the case of the supply of goods or services whose price depends on fluctuations in the financial market which cannot be controlled by sellers, which may occur during the period for exercising the right of withdrawal;
  • when delivering goods made to customer’s order or according to his individual requirements;
  • for the delivery of goods which, by their nature, may deteriorate or have a short shelf life;
  • for the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
  • in the case of the supply of goods which, having been delivered, have by their nature become mixed with other goods from which they cannot be separated;
  • on delivery of sealed sound or video recordings or sealed computer software that are unsealed after delivery;
  • in the case of the provision of digital content which is not delivered in a tangible medium, where performance has been initiated with the express consent of the customer who has acknowledged that he is aware that he will thereby lose his right of withdrawal;
  • in the case of delivery of goods that are not produced in series, are not maintained in stock, but are individually and specially manufactured for the Customer;

Art. 32 In cases where the acceptance and execution of an Order begins with the Customer’s prior agreement that he will lose his right of withdrawal and after receiving from the Customer a remittance (deposit) of not less than 50% of the total amount of the Order, the Customer, if he exercises his right of withdrawal, shall automatically lose the amount paid in advance in full.

An extract from the law on the right of withdrawal can be found HERE.

VIII. INTELLECTUAL PROPERTY

Art. 33. All content present on the Site, namely the logo, together with the figures and text contained therein, inscriptions and images, the content of the General Terms and Conditions, are the property of Bulgaria Cofi Services Ltd. or of third parties from whom Bulgaria Cofi Services Ltd. has obtained consent for reproduction.

Article 34 Bulgaria Cofi Services Ltd. reserves all its rights to the intellectual property related in any way to the Site.

Art. 35 Certain products displayed on the Site have their own, specific and unique design, owned by Bulgaria Cofi Services, which constitutes an object of copyright and intellectual property.

Art. 36 Users may only use the content of the website for the purpose of purchase and sale. Use of the Content for purposes other than those set forth in the Terms and Conditions shall be deemed a violation of these Terms and Conditions and a violation of the intellectual property owned by Bulgaria Cofi Services.

Art. 37 Each product and each service displayed and offered on the Site complies with the European and national requirements concerning the specific product/service.

Art. 38 (1) The Customer may copy, transfer and/or use the Content only for personal non-commercial purposes and only in cases where this is not contrary to what is provided for in this chapter of this document and express written consent has been obtained from Bulgaria Cofi Services.

(2) The website only allows owners of other websites and users to post links to the online shop when the reference is clear and unambiguous.

(3) The copying of texts from the SACT is prohibited. their placement on other websites and online stores without the written consent of Bulgaria Cofi Services Ltd . or without citing the source by inserting the following text: “Source: online store /mention the domain of our Site/”, and the link must lead to the online store.

  1. I ADVERTISING

Art. 39 At the moment the Customer/User creates an account on the Site, he/she has the possibility to express his/her consent to receive advertising messages. Any person may also consent to receive such communications by filling in the subscription form on the Site, sending a message/letter to the addresses indicated on the Website or by marking a specially marked consent to receive advertising.

Art. 40 The Customer/User may opt-out of receiving advertising messages at any time by using the special link located in each advertising message, by changing the settings in his/her account or by contacting “Bulgaria Cofi Services Ltd. in any other way than as set out in these Terms and on the Site.

Art. 41 Refusal to receive advertising messages does not imply an automatic waiver of the consent given to conclude this contract.

  1. PAYMENT

Art. 42 The prices of the goods and services advertised on the Site are final and include VAT as well as all other taxes and fees provided for in the Bulgarian legislation in force. Orders from the site can be paid for in the following ways:

  • in cash on delivery – in this case the value of the ordered and delivered goods and/or services, including the cost of delivery (unless free of charge), the Customer shall pay at the time of delivery to the courier delivering the ordered goods, its full value according to the confirmed order;
  • by bank transfer – in this case, the Customer is obliged to pay the value of the ordered and delivered goods and/or services, including the cost of delivery (unless free of charge), to the Seller’s bank account indicated in the generated invoice or on the Site, and the payment shall be deemed completed only after the same has been confirmed and the relevant amount has been credited to the Seller’s bank account;
  • by card/ by virtual POS terminal – in this case, the value of the goods and/or services ordered and delivered, including the cost of delivery (unless it is free), the Customer is obliged to pay in the manner specified on the Site, and the payment is considered complete only after the payment transaction is confirmed;
  • through consumer credit – see the following Article 43 of these Terms;

Art. 43 (1) The price, the method of payment and the time limit for payment when invoices are issued shall be specified in each order. Orders of products offered by the Site with a value of more than 5000 BGN cannot be paid upon delivery, but must be paid in advance by bank transfer or bank card.

(2) The Seller will issue an invoice to the customer for the goods/services ordered and delivered based on the information provided by the customer/user. When the latter has not indicated that he/she wants an invoice, Bulgaria Cofi Services Ltd. or the courier shall only provide a fiscal receipt for the sale upon receipt of the cash payment.

Art. 44 The Customer shall provide all information necessary for the issue of the invoice in accordance with the Bulgarian legislation in force, if required. He can do this when placing the order or later by message to the Seller.

Art. 45 (1) A customer who wishes to purchase goods through the online store on hire purchase shall apply to a financial institution for a credit indicated on the Site. This service may not be available for certain goods or for a certain period of time.

(2) Only a Customer for whose specific online order a credit facility is specified on the Site is eligible to apply for a credit;

(3) The application is made: only online, through the Site and only through the Customer’s registered account/profile on the Site, by clicking on the “Buy on Credit” button, then following the prescribed procedure available on the Site. The Customer should fill in a form with his personal data in the fields indicated and accept the terms and conditions available on the Site.

(4) Upon successful application, the Customer shall receive a confirmation with a validation code from the credit institution, in which the same shall be directed to the website of the respective credit institution where the Terms and Conditions of Distance Financial Services apply.

(5) The conditions to be met by the Customer in order to be granted a loan shall be determined unilaterally by the financial institution in accordance with its credit policy. The Seller shall not participate in any way in the crediting of the purchase or in any of the relationships in connection with the crediting, including, but not limited to, the determination of the terms and conditions of the credit application, the approval or denial of the credit, the determination of the terms and conditions of the credit agreement, the taking of enforcement actions as provided by law in the event of default, etc. The Seller is not an agent and does not act as an intermediary for any commercial bank.

(6) In the event that the Customer is approved for the loan, the Bank shall send appropriate notification to the Seller. The delivery of goods(s) purchased on installment basis through the Site shall be made only after the Seller has been duly notified by the financial institution that the applicant has been approved. The delivery period for the goods purchased on hire purchase shall be from 24 hours to 4 working days and shall commence from the moment the Seller receives the notification referred to in the preceding sentence and contacts the applicant.

Art. 46 In order to correctly compile the invoice for the respective order, the customer is obliged to continuously update the data in his account/order. He shall review the information set out in the relevant Order to ensure that it is complete, true and accurate.

Article 47 The Website contains a large number of goods and it is possible that, despite our best efforts, some of the characteristics of the goods listed on the Website may be incorrect. If we find an error in the price of the goods you have ordered, we will inform you as soon as possible. We will give you the option to confirm your order at the correct price or cancel it.

Art. 48 Bulgaria Cofi Services Ltd is not obliged to sell goods or services at incorrect prices on the website.

Art. 49 Some offers are subject to a maximum quantity that can be purchased by a customer. If applicable, this is detailed in the individual proposal.

XI.DELIVERY OF GOODS

Method of delivery

Art. 50 (1) The Seller undertakes to deliver the ordered and purchased goods himself or through a courier company to the address indicated by the User/Customer or to the office of the courier company, depending on the choice of the Customer. In the case of delivery to a door, the Customer must indicate the floor to which the Products are to be delivered in the address field on the Site’s electronic form designated for this purpose. Otherwise, delivery will be made to the building listed as the delivery address.

(2) Bulgaria Cofi Services Ltd. usually sends goods purchased by you via Bulgarian Post or via a courier company “Econt”, “Speedy” or equivalent, with the price for delivery being automatically calculated before the Customer completes his order, and the Customer in certain cases has the right to choose at the time of the order which courier company will perform the delivery, as well as whether it will be to his office or to the door of an address specified by the Customer.

(3) Payment of the delivery price is usually made together with payment of the order price, and the time of payment may be different according to the method of payment chosen by the Customer, namely:

  • if “Cash on delivery” is selected – when receiving the order against receipt of a receipt from the courier – keep this note;
  • by bank transfer/PayPal – if you choose this payment method;
  • by card – if you choose this payment method;

(4) The Site will carry out the delivery of the goods and the provision of the services only on the territory of Bulgaria. In the event that there is more than one address saved in the customer’s account, the delivery will be sent to the one listed as the primary address. For deliveries to other countries in the European Union or to third countries, the Site offers its goods and services on other, appropriate platforms with listings described in the appropriate language. In the event that a User wishes a specific product from the Site to be delivered to an address outside Bulgaria, the User should contact Bulgaria Cofi Services Ltd.

Delivery time

Art. 51 (1) The maximum delivery time for Orders shall be 7 working days from the date of confirmation by the Seller that the Order will be fulfilled. The delivery time for goods ordered under credit or hire purchase financing terms shall be 24 hours to 4 business days and shall commence from the time the Seller receives notification of approval of the credit applicant.

(2) Orders placed by 3:00 p.m. shall be shipped by the Seller on the day of order confirmation and shall be delivered by courier on the next business day, except for orders placed on Saturdays, Sundays and public holidays, when the delivery period shall be extended by the number of days off, respectively.. In any case, there may be a delay in the delivery time, for which you will be promptly notified by Bulgaria Cofi Services.

(3) Bulgaria Cofi Services Ltd. reserves the right to unilaterally extend the delivery period by up to 7 working days without notifying you and to extend the terms by more than 7 working days with your prior consent.

(4) Bulgaria Cofi Services Ltd shall not be liable for any delay in delivery due to circumstances beyond the control of Bulgaria Cofi Services Ltd , such as delay on the part of the courier making the delivery.

(5) Bulgaria Cofi Services” Ltd. has the right to unilaterally extend the delivery period or refuse delivery of goods in cases where the order is requested with payment by bank transfer, virtual POS / card and the payment is not credited to the Seller’s account.

Inspection for defects on delivery

Art. 52 (1) When making delivery of Goods ordered from the Site, the Customer shall carefully examine the same in person or through a third person authorized by him to accept the same.

(2) In case of external visible defects – possible damages, shocks and other damages detected during delivery, the Customer or the third party shall sign a damage report in the presence of the courier, which report shall describe the detected defects and shall immediately, not later than 48 hours from delivery, notify Bulgaria Cofi Services Ltd. of the detected defects.

(3) Where the goods delivered are clearly not in accordance with the goods ordered by the Customer and this can be ascertained by a simple examination of the goods delivered, you shall have the right within 48 hours to request from Bulgaria Cofi Services Ltd. that the goods delivered be replaced with goods corresponding to your purchase request. Notification may be by any of the means listed in Section II of these Terms and Conditions or on the Site.

(4) Upon receipt of notification under the preceding paragraphs, the Seller shall replace the damaged/non-conforming goods within 3 /three/ working days, except in cases where goods of the same type are not available, for which Bulgaria Cofi Services Ltd. shall inform you in a timely manner.

Acceptance of the shipment

Art. 53 (1) Upon acceptance of the delivery by the Customer without remarks, any and all subsequent claims for external visible defects of the goods received shall be deemed unfounded and as such shall not be satisfied. In the event that a damage report is not prepared and signed in the courier’s presence upon receipt of the goods and/or the Customer fails to notify the courier immediately within 48 hours of delivery “Bulgaria Cofi Services Ltd. to the telephone number/email/address indicated on the Site, the Customer loses the right to bring the identified external visible defects into compliance with the contract of sale.

(2) The foregoing shall not relieve the Seller of its obligation to offer goods and services consistent with the contract of sale and to provide the Customer with the rights under the statutory warranty described in the following Section XII of these Terms and Conditions.

Art. 54 On delivery of the goods (except in the case of delivery of goods on hire purchase), The Customer or a third party accepting delivery of the goods at the place specified by Customer address, е obliged to sign the accompanying documents. Any person who has not committedо the order, but accepts the goods on delivery at the Customer delivery address.

Art. 55 The Seller shall ensure the proper packaging of the goods and the dispatch of the accompanying documents. If by any chance the shipment does not contain a document or component required for the product ordered, please contact us and we will do our best to provide it to you as quickly as possible.

Unjustified rejection of the order

Art. 56 (1) In the event that the Customer is not found within the delivery period at the address he/she has provided and/or access to the delivery address is not provided, “Bulgaria Cofi Services Ltd. will consider this an unreasonable refusal of the order and is released from its obligation to deliver the goods requested, and the Customer loses the opportunity to have the goods ordered by him delivered.

(2) Bulgaria Cofi Services Ltd. reserves the right to send to the electronic or physical address specified by the Customer notification of unclaimed shipment, as well as to claim the amount paid for delivery and return of the goods. Seller and Customer agree that notice, when sent electronically, shall be deemed to be in writing and received as of the date of its transmission by Seller.

(3) In the above cases, the Customer may confirm his/her wish to receive the goods after the expiry of the delivery period in which he/she was not found at the address, but shall bear all costs of subsequent delivery. In this case, a new delivery period starts accordingly from the moment of confirmation. The Seller is released from the obligation to deliver in the event that the ordered goods are no longer available.

Art. 57 Bulgaria Cofi Services Ltd. shall not be liable in case of damage to the goods during transport if they have not been specifically insured by the Customer when placing an order for delivery.

XII.WARRANTIES. RIGHT OF COMPLAINT

Non-compliance of the goods with the contract. Legal guarantee

Art. 58 (1) The Seller offers all goods on the Site with a legal guarantee of conformity of the goods with the contract in accordance with the applicable legislation. A good is in conformity with the contract when it has the quality, functionality and purpose usual for that type of product.

(2) Any non-conformity of the consumer goods with the contract of sale which becomes apparent within 6 months after delivery of the goods shall be deemed to have existed at the time of delivery, unless it is proved that the non-conformity is due to other causes for which the Seller is not responsible.

Article 59 There is no non-conformity of the goods with the contract of sale in the following cases:

(1) the deviation/non-compliance is immaterial;

(2) The Customer had special requirements for the Product which it did not specify in writing to the Seller prior to ordering and the Product does not meet those expectations of the Customer;

(3) the discrepancy is due to the nature of the goods and their normal wear and tear over time;

(4) the non-conformity is caused by improper operation of the Goods;

(5) the discrepancy is caused by improper installation despite the Seller’s proper instructions and directions;

(6) The customer knew or could not have been unaware of the discrepancy when concluding the contract (order);

(7) the discrepancy is visible and obvious and concerns the appearance of the Goods (e.g. scratches) and could have been detected during a simple inspection of the Goods upon acceptance of the Goods (delivery) and yet the Customer has not signed a damage report with the courier and or has not notified the Seller within the time limits under Article 61, paragraph 2, in conjunction with Article 52 of these General Terms and Conditions;

(8) the non-conformity has manifested itself after the expiry date indicated on the packaging of the Goods;

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Art. 60 (1) The Client andshall have the right, within the time limits specified in Article 61, to submit a claim to the Seller for any non-conformity of the Goods with the agreed /ordered/, where, after delivery, non-conformities of the Goods with the contract of sale are found, regardless of whether the manufacturer, importer or Seller has provided a commercial guarantee of the goods or services.

(2) Bringing the consumer goods into conformity with the contract of sale by the Seller is free of charge for the Customer. He shall not be liable for the cost of dispatch of the consumer goods or for the materials and labour involved in their repair and shall not suffer any significant inconvenience.

(3) When submitting a claim, the consumer shall indicate the subject of the claim, his preferred method of satisfying the claim, preferred method of contact;

(4) The filing of a claim shall not preclude a claim.

(5) When submitting a claim, the consumer must attach the documents on which the claim is based, namely:

  • receipt or invoice;
  • reports, deeds or other documents establishing the non-conformity of the goods or services with the agreed;
  • other documents establishing the basis and amount of the claim.

(6) The complaint shall be submitted to Bulgaria Cofi Services Ltd. in one of the following ways at the Customer’s choice:

  • by calling the Seller’s contact numbers;
  • by email to the Seller’s email address in free text;
  • by letter with return receipt to the Seller’s address in free text;

by completing and sending to the Seller a Standard Claim Form as follows:

To “Bulgaria Coffee Services“, EIK 102884140, with registered office and management address: Burgas, str. “Ivan Bogorov” No 20, in. D, par. 7, app. 19, represented by Ivan Angelov, e-mail: office@zakafeto.com, phone +359 889406010 or +359(0)24830654

Address for sending the form. Sofia, g.k. “43, entrance. 1, office 3

STANDARD FORM FOR EXERCISING THE RIGHT TO

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I/we hereby inform that I/we have discovered a discrepancy between the goods/services/services and the agreed price.

Article ID:………………………………………/product-type/article-number/

The goods have been ordered at ……………………….. /indicate thedate of order/

Goods have been received at ………………………. /date of delivery is indicated/

The goods were ordered from……………………… /three customer names/

/……………………………………………/client-address/

E-mail and phone number:………………………..

Has the item been used? – Yes/No………………/circle the correct/

Is the item installed? – Yes/No………………./circle the correct/

Subject of the claim:

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Preferred method of satisfaction for goods


/give choice/

  1. I prefer a free repair under Article 113 and Article 114 of the Consumer Protection Act.
  2. I wish to replace the product with another. I have ordered the wrong product.
  3. The product has been damaged in transit. I enclose a damage report.
  4. I would like a discount on the product/service.
  5. I would like a voucher to use towards a new order (2 years).
  6. I wish to have the service performed in accordance with the contract
  7. I wish to be refunded the amount paid for the product/service in the following way: …………………………………………………………………………………………………………..

indicate the method of reimbursement, and in the case of reimbursement by bank transfer, please indicate the bank account

I attach the following documents:

  1. Receipt or invoice;
  2. Reports, acts or other documents establishing the non-conformity of the goods or services with the agreed;
  3. Other documents establishing the basis and amount of the claim.

(circle the desired option)

…………………………………………….. …./date/

………………………………………………………………../customer-signature/

Sign only if submitting this form on paper.

Time limit for making a claim

Art. 61 The complaint of a consumer good/service may be filed within the following time limits:

(1) within 24 months of the delivery of the goods, but not later than two months from the discovery of the non-conformity with the agreed terms, unless the non-conformity is manifest, in which case the terms set out in paragraph 2 of this provision shall apply;

(2) within 48 hours of acceptance of the Goods, where the non-conformity is external, visible and obvious and could have been detected on a particular inspection during or immediately after delivery;

(3) within 14 days of discovering the non-conformity of the service with the agreed one;

Article 62 The time limit shall be suspended during the time necessary for the seller and the consumer to reach an agreement to resolve the dispute.

Art. 63 If “Bulgaria Cofi Services Ltd. has provided a commercial guarantee of the goods, supplementing the statutory guarantee under Art. 58, and the term of the commercial guarantee is longer than the time limits for claiming under Art. 61, para. (1) and (2), the claim may be made until the expiry of the commercial guarantee.

Claim entry. Alignment

Art. 64 (1) Bulgaria Cofi Services Ltd. shall, in case of a claim, enter the same in the Register of Claims, providing the Customer with the number and date of the claim, as well as information on which employee has accepted the same.

(2) The Seller shall decide within 30 days from the submission of the claim whether it is justified or not.

Art. 65 In case of justified claims, the Seller shall bring the goods into conformity with the contract of sale within the period referred to in paragraph 2. The Goods shall be brought into conformity with the Contract free of charge in one of the following ways at the Seller’s discretion according to the nature of the non-conformity:

(1) repair of the goods;

(2) replacement of the goods with new goods of the same kind;

Art. 66 (1) If any of the actions referred to in Art. (1) and (2) proves impossible or inappropriate for reasons such as the impossibility of repair due to excessive repair costs exceeding the value of the goods or due to a material irreparable defect, the impossibility of replacement due to the unavailability of the product, the Seller shall refund the value paid by the Customer for the goods and their delivery.

(2) The Seller shall also refund the price of the Goods in the following cases:

  • three times already repaired goods have been repaired and within the time limit of Art. 1, the goods again showed non-conformity;
  • when the complaint has not been decided within the time limit referred to in Article 64, paragraph 2 of these General Terms and Conditions;

Art. 67 (1) If the goods are unreasonably not repaired or replaced by the Seller within the time limit referred to in Art. 64 (2), the Customer shall have the right to cancel the contract and to be refunded the amount paid or to claim a reduction in the price of the goods.

(2) The customer may not claim cancellation of the contract if the non-conformity of the consumer goods with the contract is insignificant.

(3) The Customer shall have the right under par. 1 and when he is not satisfied with the resolution of the complaint by the Seller. The latter shall be obliged to satisfy the Customer’s request when, having satisfied three Customer’s claims by repairing the same goods within the time limit referred to in Art. 1, there is a subsequent occurrence of non-conformity of the goods with the contract of sale.

(4) The customer may not claim a refund of the amount paid or a reduction in the price of the goods where the trader agrees to replace the consumer goods with new ones or to repair the goods within one month of the consumer making the claim.

Unfounded claim

Art. 68. A complaint is unfounded and will not be upheld when:

(1) it is submitted after the expiry of the time limits referred to in Art. 61, par. 61(1) and (2);

(2) one of the conditions in Article 59 is present;

(3) the Customer’s materials have been used for the manufacture of the Product which, due to their quality, have resulted in a non-conformity of the finished product obtained from the materials;

(4) a warranty card has been lost, where issued;

(5) a legal attempt to repair and correct a nonconformity by a person or service center not authorized by Seller;

(6) there is damage caused by the Customer and or a third party for which the Seller is not responsible;

(7)the physical integrity of the product is compromised;

(8)in the event of chemical, electrical and/or other effects unrelated to the normal operation of the product;

Art. 69 (1) In the event of an unjustified claim, the Seller shall inform the Customer in writing of his decision and shall be released from the responsibility to honour the claim and to bring the goods into conformity with the contract.

(2) The repair/repair of products outside the warranty period or within this period, but provided that the Seller’s obligation to bring the goods into conformity with the contract of sale has lapsed on whatever grounds, shall be subject to payment by the Buyer and shall be carried out within a period agreed between the parties.

For an extract from the law on the right to claim and legal guarantee, see HERE.

XIII.TRANSFER OF OWNERSHIP

Art. 70 (1) Ownership of the Goods shall be transferred by the Seller upon their delivery to the Customer after payment by the Customer.

(2) The delivery of the goods will be certified by the signature of the buyer on the transport document provided by the courier.

XIV.POSTING A COMMENT. QUESTIONS AND ANSWERS

Art. 71 Writing comments, questions and answers can be done by the Customer, in the comments section . Written statements can be both positive and negative and must refer to the characteristics and use of a product or service.

Art. 72 Each Customer, at the time of posting a comment/question/answer in the above-mentioned sections, undertakes to comply with the following rules:

  • refer only to the features and/or use of a particular product or service, avoiding information relating to aspects that may change (e.g. price or promotional offers);
  • to use only Bulgarian language and to write in Cyrillic. Words or phrases that, although not in English, are widely used by all media in the field are allowed (example: mouse, notebook, plug and play);
  • use appropriate language that does not contain offensive language or language that may affect the rights of a third party;
  • to ensure that the information entered is realistic, correct, not misleading and in accordance with applicable laws, including respecting the rights of others – e.g. copyright, intellectual property rights, licensing rights or other proprietary, advertising or confidentiality rights.
  • to use this service only to communicate or obtain further details about a particular product or service from the site, without making references to other companies that promote the sale and purchase of goods and/or services;
  • not to provide or request, in any way or form, personal data (contact details, delivery or residence address, telephone numbers, email addresses, first and/or last names, etc.) or other information that may lead to the disclosure of such personal data;
  • not to publish information and/or details about URLs (links/links) from other sites that conduct the same or similar business as Bulgaria Cofi Services Ltd .
  • not to enter comments/questions/answers that contain material of an advertising nature;

Art. 73 When a Customer reports that a comment/question or response has inadequate content, this content is carefully examined by Bulgaria Cofi Services Ltd. in order for the latter to determine whether it violates the terms of use of the Site. Published texts, photos or videos are removed from the Site only after verification by Bulgaria Cofi Services Ltd.

Art. 74 In the event that Bulgaria Cofi Services Ltd. finds that there has been a repeated violation of these terms of use, it reserves the right to restrict the client’s ability to post comments/questions and responses, without being obliged to justify this.

XV.RESPONSIBILITY

Art. 75 The Seller shall not be liable for any damage suffered by the Buyer as a result of force majeure or circumstances beyond the Seller’s control.

XVI.PROCESSING OF PERSONAL DATA

Art. 76 (1) Pursuant to the General Data Protection Regulation(Regulation (EU) 2016/679 and Bulgarian law, Bulgaria Cofi Services Ltd. is the Data Controller.

(2) Bulgaria Cofi Services Ltd . adopts a Personal Data Security Policy and a Cookie Policy, which each Customer whose personal data is processed by Bulgaria Cofi Services Ltd . or to whom cookies are applied, should accept after becoming familiar with.

Art. 77 By completing the order form on the Platform and accordingly providing his personal data, including his Personal Identification Number, for the purpose of obtaining credit, the Customer consents to the legal entities with which he has entered into a credit agreement concerning the Goods on credit offered (including BNP Paribas Personal Finance and Unicredit Consumer Finance EAD) processing his personal data for reference contained in the relevant person’s database.

Art. 78 The Customer’s personal data may be provided to the prosecution, police, judicial institutions or other public authorities, on the basis and within the framework of the legal provisions and following an explicit request from them to do so.

XVII. APPLICABLE LAW – JURISDICTION

Art. 79 Disputes arising between Bulgaria Cofi Services Ltd. and Customers and/or Users shall be resolved by mutual agreement or, if this is impossible, the disputes shall be resolved in accordance with Bulgarian legislation, unless the parties have agreed otherwise.

Article 80 Individual customers can use the European Online Dispute Resolution (ODR) platform, available at http://ec.europa.eu/odr , which is a single access portal that allows consumers and traders in the EU to settle their disputes.

XVIII. CORRESPONDENCE BETWEEN THE PARTIES

Art. 81 The Seller and the Customer agree that the contact between the parties shall be:

(1) For theSeller Bulgaria Cofi Services Ltd:

via telephone: +359 889406010 or +359(0)24830654;

– via email: office@zakafeto.com;

by letter to the address. Sofia, g.k. “43, entrance. 1, office 3

via the contact form on the Site;

(2) For the Buyer:

via the telephone number specified by him in the Order/Correspondence;

– via the email specified by him in the Order/Correspondence;

by letter to the address specified by him in the Order/Correspondence;

Article 82 Notices and communications exchanged between the parties by electronic mail (email) shall be deemed to be in writing and the parties shall give effect to the same as if they were in writing.

XIX. REGULATING BODIES

Article 83 The bodies regulating the activities of Bulgaria Cofi Services Ltd. are the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP), with the following coordinates:

Consumer Protection Commission

– Website: www.kzp.bg;

– Contact phone 0700 111 22

– E-mail address: info@kzp.bg

– Address. Sofia, pl. Plovdiv, Sofia, _COPY. 3, 4 и 6

Commission for Personal Data Protection

– Website: www.cpdp.bg

– Contact phone 02/91-53-518

– E-mail address: kzld@cpdp.bg

– address. _COPY _COPY “Proff. 2, “Tsvetan Lazarov